Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
Your privacy matters. When you shop with Faultline Laserworks, we only collect the information needed to create your order, provide support, and meet legal requirements. we never sell or misuse your data.
Information we Collect
To process your order, we may receive:
Your name
Email address
Shipping address
Order details
Personalization information (such as names, dates, or logos you upload)
Etsy also shares essential information with us, such as payment confirmation and shipping details. we never receive your full payment information.
How Your Information Is Used
Your information is used solely to:
Create and personalize your order
Communicate with you about your purchase
Provide customer service
Fulfill legal, tax, and Etsy policy requirements
We do not use your information for marketing unless you explicitly opt in.
Information Sharing
We only share your information when necessary:
Etsy: to process your order and comply with platform policies
Legal obligations: if required to comply with laws or resolve disputes
We do not sell, trade, or share your information for advertising purposes.
Data Retention
We retain your information only as long as needed to:
Complete your order
Provide customer support
Meet legal and tax obligations
For privacy questions or concerns, reach out through Etsy Messages at Faultline Laserworks.